Frequently Asked Questions
Who can I ‘Give and Get’ with?
You can ‘give and get’ with members in any of your circles. In addition, you can choose whether to make requests and offers available to members who are not in your circles but might live close by. However, they might be strangers, so more care is needed.
How does the token system work?
G&G allocates a specific number of tokens to each activity on the 'Make a Request' list by taking into account factors such as time, skill or expertise needed, amount of effort and any costs incurred. When you join G&G you are given 50 tokens to get you started. You increase your tokens by 'giving' and decrease them by 'getting'. The G&G system keeps track of the number of tokens you have at any one time.
Is there a maximum number of tokens I can have?
Yes - 100. The G&G system keeps track of your actual tokens and also the additional tokens you may receive if all your offers are accepted. These two, added together, cannot exceed 100. You will be unable to make any offer that may take that total over 100. In that case you need to do some 'getting' to reduce your tokens.
Is there a minimum number of tokens I can have?
Yes - 0. The G&G system keeps track of your actual tokens and also the additional tokens you may give if all your requests are taken up. Your actual tokens minus those additional tokens cannot get below 0. You will be unable to make any request that may take your tokens below 0. In that case you need to do some 'giving' to increase your tokens.
How is the number of tokens calculated for an activity?
The number of tokens is calculated by taking into account factors such as time, skill or expertise needed, amount of effort and any costs incurred. The number of tokens for all those activities listed is fixed. It is not possible for any user to change this.
How is the number of tokens calculated for lifts?
G&G can find out the actual driving distance for the journey and also the time that it is expected to take to make a one-way journey. These are the miles and minutes in the formula on the Request page. The number of tokens is calculated by taking into account the approximate cost of the fuel needed and the time spent to make the return journey.
What happens if I don't agree with the number of tokens associated with an activity?
G&G have tried to be fair in calculating the number of tokens. However, if you consider that an activity is significantly under- or over-valued, then please contact the G&G team with the details and we will consider your recommendations. The number of tokens allocated by G&G to an activity may be amended by the G&G team, after taking account of feedback from members.
Can I donate some of my tokens to a friend who is running short?
The whole principle of the site is for members to give and get in equal measures so the answer to this question is "no".
Can I make a request for something that is not on the activities list?
Yes. You can create your own request. You will be able to specify the activity and decide the number of tokens you wish to give. Periodically the G&G team will look at all activities requested that are not already covered in the lists, and may expand the activity lists accordingly.
What is a specific offer?
Specific offers enable members to choose what they would like to offer as opposed to responding to another member's request. Specific offers give members the freedom to decide on the number of tokens they want for the activity and can also be used to give things to members in exchange for tokens.
What happens if someone accepts an offer for a request, but then wishes to withdraw their request?
When you accept an offer to meet your request, the tokens get transferred instantly and the transaction is considered by G&G to be complete. If subsequently you withdraw the request then the 'giver' has seven days to decide whether or not to return the tokens.
What happens if someone withdraws an offer that has been accepted?
When your offer to meet a request is accepted, the tokens get transferred instantly and the transaction is considered by G&G to be complete. If subsequently you withdraw the offer then the 'getter' is informed and the tokens are automatically returned from you to the member who made the request.
What happens if someone does not complete an activity they had agreed to do?
When the activity is agreed the tokens get transferred instantly and the transaction is considered to be complete. If subsequently the activity is not completed for whatever reason then the 'getter' can request that the tokens get returned. The 'giver' is then given the option to return the tokens or not. If the 'giver' does not reply to G&G within 7 days then the tokens will automatically be returned. If the 'giver' refuses to return the tokens to you, then you can complain to the G&G team about that member.
What happens if I am not satisfied that the activity was done properly?
Try to resolve the matter amicably. When the activity is agreed the tokens get transferred instantly and the transaction is considered to be complete. If subsequently the activity is not completed to your satisfaction then you can request that the tokens be returned to you. The 'giver' is then given the option to return the tokens or not. If the 'giver' does not reply to G&G within 7 days then the tokens will automatically be returned to you. If the 'giver' refuses to return the tokens to you, then you can complain to the G&G team about that member.
What happens if I want to make a complaint about another member?
G&G take all complaints seriously. If you feel that a particular member has behaved inappropriately or used the site inappropriately, then you can contact G&G about your concern. G&G cannot arbitrate on any dispute between members but will consider the nature and/or number of complaints made about a member and reserves the right to cancel a person's membership at any time.
How do I invite a friend into my inner circle?
- If the friend is not a member, you can invite them to join using the 'Invite a friend' link. When they join you will be in each other's inner circles.
- If the friend is already a member but not in any of your circles, you do the same as in (1) above.
- If the friend is in either your middle or outer circle, the easiest way is to click on that person's name on the Your circles page and then click the 'Invite' box next to their name. Alternatively you can do the same as in (1) above.
How many people can I have in my inner circle?
You can have as many as you like provided they all agree.
How many people can I have in my middle and outer circles?
You have no control over who goes into these circles as they are decided by your friends and not by you. However you do have control over which circles to make requests of and offers to.
Do I need to register as a child minder with Ofsted if I look after a friend's child?
Ofsted sets out details of 18 circumstances in which people that care for children do not have to register as child minders. These cover the usual circumstances in which friends will babysit for each other so unless the agreed childcare falls outside these circumstances you will not need to register as a child minder with Ofsted to look after a friend’s child or baby-sit for them.
This list includes:
If you only care for the children of one or more friends in your own home or someone
- if no money or payment changes hands.
- for three hours or less per day, and some payment is made.
- If you care for children who are aged eight and over.
- If you provide care for children in their own home. This includes caring for children of up to two sets of parents completely or mainly in one or both sets of parents' homes.
- If you only provide care between 6pm and 2am on domestic premises (babysitting arrangements). Domestic premises can be your own home or someone else's home.
For full details of the circumstances in which registration as a child minder is not required click here.
Will my personal details be shared with anyone?
G&G will maintain a database of the information that members submit when they join. That information will be kept private and will not be shared with any third party apart from the one exception below.
When an offer for an activity is accepted the 'giver' and 'getter' are given each other's telephone numbers and email addresses so that they can contact each other to complete the activity.
What are the legal & insurance implications of giving lifts to G&G members?
The United Kingdom Public Passenger Vehicle Act (1981 Section 1(4)) outlines the rules that govern car-sharing. Giving lifts privately and voluntarily is legal as long as the person giving the lift does not make a financial gain. In most countries, insurers state that car-sharing will not affect an individual's car insurance; e.g. The Association of British Insurers clearly states that car-sharing won't affect the insurance of their members, so long as a profit isn't made. As G&G members do not make any profit when giving lifts to other G&G members, providing lifts is legal and should not affect your car insurance.
What am I responsible for if I lend/borrow equipment?
When you lend equipment you are responsible for ensuring that the equipment is in good repair and good working order. The borrower should satisfy themselves that this is the case. The borrower takes full responsibility for their own safety when using the equipment and should be familiar with the operating instructions. It is also their responsibility to acquaint themselves with any regulations pertaining to the use of such equipment.
What if my equipment is damaged when returned?
The borrower should inspect the equipment when collecting and ensure that the equipment is undamaged and fully functional when taking possession. If the equipment is damaged or not working properly when returned then both parties need to agree on the cause of the problem.
- If the problem has been caused by misuse, then the borrower is responsible and must make good to the lender.
- If the problem is simply 'wear and tear' then the lender bears the responsibility.
G&G does not accept any responsibility for damage to property and cannot arbitrate in disputes between members. However, if a member believes that another member has behaved unreasonably they can make a complaint to G&G about that member.